Terms and Conditions

Please read our terms and conditions carefully before you make your order, when you place your order with us you are agreeing to these terms. You/your refers to yourself, the customer. We/us/our refers to 'PHOTOStoDVD'.

1. Data Protection
We promise to respect your privacy and confidentiality. All photographs and videos will be held on our system for 28 days (after completion of your movie or scanning of your photographs) This period allows you time to request any further copies. We will not pass on information about you to any third parties.

2. Copyright
You must ensure the material does not infringe on any third parties copyright, patent or trademark. We reserve the right to refuse any work that may already be copyrighted material, or for any other reason at our discretion.

3. Loss or Damage
We do not accept responsibility for loss or damage to your photographs/slides/videos/tapes whilst in the hands of the postal service. In the very unlikely event of loss or damage while in our possession we will refund a maximum replacement value of up to £50.

4. Your Responsibility
We reserve the right to refuse material at our discretion. Please do not send obscene/offending material. PHOTOStoDVD make movies and photomontages for family viewing only.

5. Faulty DVD
All DVD's are tested prior to dispatch. Copies of your photographs, slides and videos will be retained by PHOTOStoDVD for a period of 28 days and then deleted. If you discover any problems within that time a replacement DVD will be provided free of charge. For problems out with the 28 days period, PHOTOStoDVD will do their utmost to remedy the problem but there may be a fee involved.

6. Complaint
In the very unlikely event that you are not satisfied with the finished DVD and we did not carry out your instructions properly, please return the DVD and contact us to see if we can rectify the problem. If we are unable to satisfy your order to your requirements, we will refund the monies paid to us. The order will be cancelled.

7. Music
Music plays an important part in your movie, please choose carefully. The 'right' music can just give your film that extra 'something'! Please supply your CD(s) with your chosen tracks (these will be returned to you). As long as you have legally purchased the music and will use the DVD for your own personal use this falls within your rights under the 'fair use provision' of copyright laws. If you don't have the music you require we may be able to purchase it for you (at an additional cost). We can legally purchase single tracks on your behalf from various websites these days and have not yet failed to find a particular track!

8. Delivery
We aim to deliver your order within 14 days of receipt, but please allow up to 21 days. This may change due to workloads and seasonal variations, if we do have any delays we will inform you and advise a completion date. Estimated date of dispatch will be confirmed with your order confirmation we send you by email. In the unlikely event that your order is not available for delivery after 21 days you are entitled to cancel your order and receive a refund of monies paid to us.