Terms and Conditions
Please read our terms and conditions carefully before you make your order, when you place your order with us you are agreeing to these terms. You/your refers to yourself, the customer. We/us/our refers to 'PHOTOStoDVD'.
1. Data Protection
We promise to respect your privacy and confidentiality. All photographs
and videos
will be held on our system for 28 days (after completion of your movie
or scanning of your photographs)
This period allows you time to request any further copies. We will not
pass on information about you to any third parties.
2. Copyright
You must ensure the material does not infringe on any third parties
copyright, patent or trademark. We reserve the right to refuse any work
that may already be copyrighted material, or for any other reason at our
discretion.
3. Loss or Damage
We do not accept responsibility for loss or damage to your
photographs/slides/videos/tapes whilst in the hands of the postal
service. In the very unlikely event of loss or damage while in our
possession we will refund a maximum replacement value of up to £50.
4. Your Responsibility
We reserve the right to refuse material at our discretion. Please do not
send obscene/offending material. PHOTOStoDVD make movies and
photomontages for family viewing only.
5. Faulty DVD
All DVD's are tested prior to dispatch. Copies of your photographs,
slides and videos will be retained by PHOTOStoDVD for a period of 28
days and then deleted. If you discover any problems within that time a
replacement DVD will be provided free of charge. For problems out with
the 28 days period, PHOTOStoDVD will do their utmost to remedy the
problem but there may be a fee involved.
6. Complaint
In the very unlikely event that you are not satisfied with the finished
DVD and we did not carry out your instructions properly, please return
the DVD and contact us to see if we can rectify the problem. If we are
unable to satisfy your order to your requirements, we will refund the
monies paid to us. The order will be cancelled.
7. Music
Music plays an important part in your movie, please choose carefully.
The 'right' music can just give your film that extra 'something'! Please
supply your CD(s) with your chosen tracks (these will be returned to
you). As long as you have legally purchased the music and will use the
DVD for your own personal use this falls within your rights under the
'fair use provision' of copyright laws. If you don't have the music you
require we may be able to purchase it for you (at an additional cost).
We can legally purchase single tracks on your behalf from various
websites these days and have not yet failed to find a particular track!
8. Delivery
We aim to deliver your order within 14 days of receipt, but please allow
up to 21 days. This may change due to workloads and seasonal variations,
if we do have any delays we will inform you and advise a completion
date. Estimated date of dispatch will be confirmed with your order
confirmation we send you by email. In the unlikely event that your order
is not available for delivery after 21 days you are entitled to cancel
your order and receive a refund of monies paid to us.